case studies

ERP Implementation & Telephony for Software Development company

Software development company having clients across USA, Europe and India 

Client Requirement

Implement ERP system, provide customized solution as per requirement covering CRM, communication module

Services

Design     Implementation     Development    Testing Support     Project Management

Customer Challenges

Manual Data Entry Human Error Low conversion Limited reporting Manual customer communication and poor customer satisfaction Manual Reporting

Matchless Solution

Customer Relationship Management Sales Cycle Automation Communication Module Leads from various sources Deals conversion Reporting and Analysis Telephony Integration

Bitrix24 silver Partner

We are Bitrix24 Silver partner and provide implementation, customization, API development, training and support services for Bitrix24 cloud and on-prem products

Over a period of 7 months, we have developed a team of Bitrix24 professionals who have capabilities and skills of most of the modules of Bitrix24. We are specialized in configuring and implementing CRM, Sites, Marketing, Telephony, Chat, Drive, Calendar, Projects, Task and Contact Center.

We have developed use cases for Telephony integration with Bitrix24 like lead generation, lead update, recording update.